Privacy and site security
True to our commitment to provide our customers with an excellent experience, we inform you that we constantly update and improve the security procedure of our website. The hotel undertakes not to disclose personal information to third parties without prior consent and to protect your privacy while visiting our website https://forestahotellima.com. Last update: 12/31/2018.
Compilation of personal information There are two ways to compile information, which the person voluntarily provides such as: name, email address, telephone number, or whatever the person decides to complete. That information is classified as personal information. The general information refers to those who visit the page (traffic patterns, number of visits, visits to other websites, use of certain services, etc.)
Use of personal information We may use personal information in various ways, including: To provide the services you request, such as making reservations, sending confirmations or messages prior to arrival, to help you with meetings, events or celebrations and to provide you information about the area and the hotel where you plan to stay. To complete and attend your reservation and stay, for example, to process the payment, assure you that your room is available and provide the appropriate customer service. To send you administrative information, marketing communications, promotional offers, periodic surveys of customer satisfaction, market research or quality assurance. To personalize your experience when you stay at our hotel and in relation to Internet services, by presenting products and offers tailored to your needs. To allow you to participate in draws, contests and other promotions and to manage these activities. Some of these activities have additional rules, which may contain additional information about how we use and disclose your personal information. We suggest you read these rules carefully. For commercial purposes, such as data analysis, audits, security, surveillance and fraud prevention (including the use of closed circuit television, access cards and other security systems), development of new products, enhancement, improvement or modification of our services, identify usage trends, determine the effectiveness of our promotional campaigns and manage and expand our business activities. There is the option of not participating in the list of promotions and information. It is important to consider that being on this base, you will only be receiving information from Manto Lima MGallery by Sofitel. We will try to achieve your request(s) as soon as possible. Please note that if you choose not to receive our commercial emails, we can continue to send you important administrative messages related to your reservations, of which you cannot unsubscribe. The information of our users is not sold, not leased, nor shared. If you decide be part of this list, at any time you can ask to be deleted from it.
Security When you book through our website, you will be linking to your own interface. We know that the security and privacy of information remains the main concern of those who make purchases and / or online payments; for that reason, we have been concerned that our booking engine is reliable and of quality. We try to use reasonable, organizational, technical and administrative measures to protect personal information in our organization. Unfortunately, it cannot be guaranteed that a storage or data transmission system is 100% secure. If you suspect that your interaction with us is no longer safe (for example, if you believe that the security of your account has been compromised), please inform us immediately in accordance with the “Contact” section, shown below.
Protection of your information Our site is hosted in a secure environment. You can surf calmly. The site, servers and systems are configured with data encryption, advanced technology systems and security systems of high standard at industry level. When submitting information for a reservation, all data is protected by SECURE SOCKET LAYER (SSL) technology to ensure a safe transmission.
Use of aggregated data Manto Lima MGallery by Sofitel is interested in improving its website and being able to develop and offer new features and services. For that, we monitor the aggregate data about the use of the site for marketing purposes and to study, improve and promote the use of it. In connection with these purposes, the hotel may share aggregate data with third parties collectively and anonymously. Disclosure of aggregate data that does not reveal personal information about users of the site in any way that identifies who they are or how to contact them.
Links to other sites Our hotel may provide links to other websites that we believe may offer useful information and services. However, these sites may not follow our same privacy policies. Therefore, we are not responsible for the privacy policies or actions of third parties, including, without limitation, all owners whose websites may be accessed through this site. We cannot control the activities of those websites. In addition, we are not responsible for the collection of information, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other application developer, application provider, social media platform provider, operating system provider, wireless service provider or manufacturer of the device you use to login to our website, including with relation to any personal information that you disclose to these organizations through, or in connection with, our social media pages.