Privacy and site security

True to our commitment to provide our customers with an excellent experience, we inform you that we constantly update and improve the security procedure of our website. The hotel undertakes not to disclose personal information to third parties without prior consent and to protect your privacy while visiting our website https://forestahotellima.com. Last update: 12/31/2018.

Compilation of personal information There are two ways to compile information, which the person voluntarily provides such as: name, email address, telephone number, or whatever the person decides to complete. That information is classified as personal information. The general information refers to those who visit the page (traffic patterns, number of visits, visits to other websites, use of certain services, etc.)

Use of personal information We may use personal information in various ways, including: To provide the services you request, such as making reservations, sending confirmations or messages prior to arrival, to help you with meetings, events or celebrations and to provide you information about the area and the hotel where you plan to stay. To complete and attend your reservation and stay, for example, to process the payment, assure you that your room is available and provide the appropriate customer service. To send you administrative information, marketing communications, promotional offers, periodic surveys of customer satisfaction, market research or quality assurance. To personalize your experience when you stay at our hotel and in relation to Internet services, by presenting products and offers tailored to your needs. To allow you to participate in draws, contests and other promotions and to manage these activities. Some of these activities have additional rules, which may contain additional information about how we use and disclose your personal information. We suggest you read these rules carefully. For commercial purposes, such as data analysis, audits, security, surveillance and fraud prevention (including the use of closed circuit television, access cards and other security systems), development of new products, enhancement, improvement or modification of our services, identify usage trends, determine the effectiveness of our promotional campaigns and manage and expand our business activities. There is the option of not participating in the list of promotions and information. It is important to consider that being on this base, you will only be receiving information from Manto Lima MGallery by Sofitel. We will try to achieve your request(s) as soon as possible. Please note that if you choose not to receive our commercial emails, we can continue to send you important administrative messages related to your reservations, of which you cannot unsubscribe. The information of our users is not sold, not leased, nor shared. If you decide be part of this list, at any time you can ask to be deleted from it.
Permission to use The hotel may collect and use the personal information it receives through its website in any way that is consistent with what is established in the Privacy Policy. At the time when personal information is sent or a request is made, the intended use of the information sent will be assumed in the context in which it is submitted and / or because the site declares its purpose. By submitting personal information on the site, there is consent and permission for any use that is consistent with the uses established in this Privacy Policy or disclosed elsewhere on the site at the point that you submit such personal information, and that consent will be presumed by the hotel, unless the person indicates otherwise at the time of sending personal information. Please do not request the above mentioned on behalf of an individual or a company if you are not authorized to make the request. If you provide us, or our service providers, with personal information about other people (for example, if you make a reservation for another person), you declare that you have the authority to do so and allow us to use the information in accordance with this Privacy Statement.

Security When you book through our website, you will be linking to your own interface. We know that the security and privacy of information remains the main concern of those who make purchases and / or online payments; for that reason, we have been concerned that our booking engine is reliable and of quality. We try to use reasonable, organizational, technical and administrative measures to protect personal information in our organization. Unfortunately, it cannot be guaranteed that a storage or data transmission system is 100% secure. If you suspect that your interaction with us is no longer safe (for example, if you believe that the security of your account has been compromised), please inform us immediately in accordance with the “Contact” section, shown below.

Protection of your information Our site is hosted in a secure environment. You can surf calmly. The site, servers and systems are configured with data encryption, advanced technology systems and security systems of high standard at industry level. When submitting information for a reservation, all data is protected by SECURE SOCKET LAYER (SSL) technology to ensure a safe transmission.

Withdrawal of consent to use information If after allowing the use of personal information, you decide that you no longer wish to be on the hotel’s mailing list or that your personal information is used in the form disclosed in this Privacy Policy or on the site, only send us an e-mail. In addition, you can click on the “Unsubscribe” button at the bottom of the email sent by us. Please keep in mind that we may need to store certain information for document management purposes and / or to complete transactions that you started before requesting the change or deletion. For example, when you make a purchase or reservation, or you participate in a promotion, you cannot change or delete the personal information provided until after the completion of such purchase, reservation or promotion. There may also be residual information that will remain in our databases and other records, which will not be deleted. In addition, there may be certain information that we cannot allow you to review for legal, security or other reasons.

Use of aggregated data Manto Lima MGallery by Sofitel is interested in improving its website and being able to develop and offer new features and services. For that, we monitor the aggregate data about the use of the site for marketing purposes and to study, improve and promote the use of it. In connection with these purposes, the hotel may share aggregate data with third parties collectively and anonymously. Disclosure of aggregate data that does not reveal personal information about users of the site in any way that identifies who they are or how to contact them.

Exceptions that limit the use of personal information The Hotel can supervise and, when we believe in good faith, that it is necessary to disclose information to protect the security, property, assets and / or hotel rights from unauthorized use or improper use of the site, or anything found on the site. Our hotel may disclose information when be required by law; however, only as necessary and in a way that attempts to maintain the privacy of the person. To enable certain site features, the hotel can assign one or more “cookies” to your internet browser. Keep track of information so you do not have to enter it each time you visit our site and can provide personalized content. A cookie is an internet mechanism consisting of a small text file that contains a unique identification number that allows a web server to send small pieces of information or text through your browser and place it on your hard drive so that it can be stored. This text allows the web server to know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user. We use cookies to collect and maintain aggregate data (such as the number of visitors) to help us see which areas are the most popular between our users and improve and update the content of our site. While in the process of browsing our site, you also provide us with information that does not reveal your personal identity, what kind of destination you are exploring, for example. We use this aggregated data only as explained in this Privacy Policy. Do not connect the aggregated data to any name, address or other identification information. Occasionally, you may receive cookies from unaffiliated companies, insofar as they are related to the site. These third-party cookies can collect information by “clicking” on their advertising, content or link. This practice is standard in the Internet industry. Due to the way the Internet works, we cannot control the collection of this information by these third parties, and these cookies are not subject to this privacy policy.

Use of services by minors This site has not been designed for children under eighteen (18) years of age. Our privacy policy prohibits us from accepting users who are under this age. The hotel specifically requests that people under 18 not use this site, or send or post information through this platform. In the event that the hotel unexpectedly acquires personal information or other data from users under the age of 18, it will not be voluntarily provided to third parties for any purpose, and any subsequent disclosure could be due to the fact that the user under 18 years of age used the site and personal information sent without prior request or permission from the hotel.

Links to other sites Our hotel may provide links to other websites that we believe may offer useful information and services. However, these sites may not follow our same privacy policies. Therefore, we are not responsible for the privacy policies or actions of third parties, including, without limitation, all owners whose websites may be accessed through this site. We cannot control the activities of those websites. In addition, we are not responsible for the collection of information, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other application developer, application provider, social media platform provider, operating system provider, wireless service provider or manufacturer of the device you use to login to our website, including with relation to any personal information that you disclose to these organizations through, or in connection with, our social media pages.

Consent to privacy policy The use of the site implies your consent, as well as the consent of the company for whom you use the site and that the information you send (if applicable). This online privacy policy includes the collection and use of information by the hotel, as described in this statement according to the conditions of use of the site. The access and use of the site without the acceptance of the terms of this privacy policy frees the hotel from all responsibility with the user.

Update of this privacy and contact statement EThe hotel reserves the right to modify its Privacy Policy at any time; Notification of changes will be published on this page. Changes will always be possible and are not retroactive. Your use of the site after these changes means that you accept the updated Privacy Statement. If you have any questions about the Manto Lima MGallery by Sofitel website, contact us atdirectbooking@forestahotellima.com